Getting Your Appointment
To book your visit, we ask that you give us a call. We are currently unable to accept requests for appointments on-line or through email. If you are unable to speak to one of our staff, please leave a voicemail with your name and best number to return your call. We aim to return all calls within the same business day of receiving them, however, due to the very high volume of calls, we rarely may take up to 2 business days. You will speak to one of our Administrative and Scheduling Assistants. Our trained, professional and discrete staff will need to know your primary concern in order to best assess the nature of your consultation.
We currently charge $100 for an initial consultation fee. For any medical/dermatology based consultation, this fee can sometimes be billed to OHIP, meaning that there is no out-of-pocket cost to the patient. Our staff follow Ontario Ministry guidelines for acceptable billing practices for assessing what consultations are eligible for OHIP billing.
Do you need a referral?
We do not currently require a referral for any cosmetic related procedures or consultations. For general or medical dermatology, we require a referral from your primary care physician. These referrals can be faxed or emailed by your physician’s office. For more information, please see our section for Referring Physicians.
If you are unsure as to whether you might need a referral, please do not hesitate to call our office. Our staff will be able to tell you based on your unique situation whether one is required.
Before Your Appointment
Our office staff will call you one week before your appointment to confirm.
Cancelling your Appointment
Please note that we require at least 72 hours notice in order to cancel your appointment. Fees for canceling after this period can range depending on the length of the appointment.
Day of Your Appointment
Is there parking available at the building?
There is paid parking available at the building. The maximum daily rate is $12 and the minimum rate is $2 per 30 minutes or less. We encourage people to consider paying the full maximum daily rate, especially for longer scheduled treatments. Please keep in mind that we do make every attempt to see people at their scheduled time but as this is a busy physician’s office, there may be delays. The penalty for meters timing out is $70. We are unable to do anything if this fee is assessed by the parking attendants so please purchase sufficient time in order to avoid this.
When to arrive?
Please arrive 15-20 minutes before your scheduled appointment if you have not filled out a patient intake form. Otherwise, we ask that you aim to arrive 10 minutes before your scheduled appointment.
What to bring?
Please bring your current list of medications and your OHIP card to every visit.
Will I have to wait for my appointment?
We recognize that individuals are busy and that your time is valuable. Our medical staff do their utmost to keep to the allotted time for appointments. However, this is a physicians office where our medical duty of care pre-empts other concerns. Unforeseeable events may occur during treatments or consultations that require immediate assistance and assessment. We aim to provide the highest standard of care to everyone and ask for your patience in the case of unavoidable delays.
What can I expect during my initial consultation?
You can expect to most likely meet with several members from Laserderm’s medical staff during your initial consultation.
Laserderm prides itself on providing highly customized solutions with its extensive array of services and technologies. You will leave with a significant amount of information to bring home and consider.
We welcome prospective and current patients to call before or after a scheduled treatment with any questions and we will have one of our medical staff speak with you directly.
Our medical staff will typically arrange a follow-up/post-care call for most first time procedures or based on their discretion to check in with you. However, we encourage you to call with any questions or concerns to speak directly with our medical staff at any time.